Solving Call Center Noise Problems


  • Collaborative work spaces with no sound absorbing panels

  • Due to the density of the space, the loud conversations could be heard across the facility and by customers on the phone.

  • The customer wanted to improve conversational privacy and decrease noise levels with an effective and colorful solution.


  • ESSI Acoustical Solutions 2" thick APS-3¬†Acoustical¬†Hanging Baffles.

  • Lencore Sound Masking added throughout the space

  • Reduced ambient background noise plus provided desired conversational privacy.

  • Baffles up out of the way did not block natural light.

  • Fabric color matches the company color scheme made the room brighter.